Frequently Asked Questions

Tutoring

What if my child doesn’t connect with their tutor? Do we have the option to change tutors ?


We put a lot of thought into finding the best tutor for your child's needs and abilites. So far, we have received only positive feedback regarding our matching process. However, if you and/or your child are not satisfied with the chosentutor, we are happy to find someone with whom you can have a better connection...we want you to be empowered to get your needs met! Before each first official session, we allow families to connect with their tutor with a free 30-minute meet-and-greet. You can take this opportunity to gauge whether your tutor is a good fit for you and your child!




Will our tutor send out weekly lesson plans in advance?


Because EMT focuses on providing a personalized experience, our tutors are flexible to whatever will best guide your child’s success. If weekly lesson plans are something you know to be a great help in preparing your child for sessions, let us know and you will be connected with a tutor who will gladly provide this!




What kind of feedback or recap does the tutor give the parents when each session is through?


Immediately after each session, your child's tutor will email you a detailed recap email. In this email, you will hear how the session went, what topics were covered (including mindfulness exercises), and receive photos/screenshots of the work that was completed. Our tutors strive to keep you closely in the loop with the support your child is receiving academically and emotionally, and are eager to respond to any questions you might have or discuss session specifics further!




As a parent, am I allowed to sit in for the tutoring session?


We love having parents sit in on sessions, as long as they are not a distraction away from a child's learning goals. Also, feel free to join your child in our Yoga & Meditation classes, as well!.




Can I give our tutor my child’s homework assignments to help them with?


Yes! We love helping with homework, especially when it's emailed to your tutor prior to the beginning of the session. That way, they can prepare any relevant resources and familiarize themselves with the material. This is best done by emailing a PDF/photo of the homework directly to your tutor.




Am I allowed to connect my tutor with my child’s teacher, therapist, or other professionals?


We strongly encourage parents to forward the tutor any emails they receive (pertinent to their sessions) from your child's teacher regarding the students performance. Because our tutors are paid on an hourly basis, conferences between the tutor and teachers, therapists, or other professionals will generally be charged for. Please reach out to your tutor to discuss these conferences in advance.




How long is each tutoring session?


Sessions are 50-minutes. Immediately following each session, your tutor will email you a recap of each session that includes: how the session went, what topics were covered, and photos or screenshots of the work that was completed.




What equipment do I need?


All of our tutoring and yoga sessions are remote. To ensure that your session runs smoothly, you should have the following equipment:

  • A computer/tablet
  • Working internet
  • A functioning webcam with a microphone & speakers
  • A Google account, or the Google Meet app!




What if my child has learning challenges but hasn't been diagnosed as exceptional (special) needs?


We focus on families with kids who need the most help. If you feel your child has learning challenges but has not yet been diagnosed, please contact us about your situation and we can respond on a case by case basis.




How do you find the right tutor for my child?


During your free consultation call, we are able to assess your child's needs and personality. We will then personally match them with a mindful tutor that best suits who they are and how they learn best in every dimension.




How frequently should my child be tutored?


This is something you can discuss with us during your consultation call. Session frequency often changes over time, depending on the child's work load.




Are your tutors background-checked?


Yes, all of our tutors undergo a certified background-check as part of our hiring process.




What is the meaning of the term "exceptional"?


The term exceptional is often used to describe unusual, unique, or outstanding qualities of people or objects. It typically refers to students who learn and develop differently from most others or students who have exceptional learning styles, exceptional talents, or exceptional behaviors. Exceptional students are those who fall outside of the normal range of development. Exceptional needs include: Autism Deaf-blindness Deafness Emotional Disturbance Intellectual Disability Hearing Impairment Mutliple Disabilities Orthopedic Impairment Other Health Impairment Specific Learning Disability Speech or Language Impairment Traumatic Brain Injury Visual Impairments including blindness Development Delay At-risk Gifted and Talented Source




What do your tutoring sessions cost?


At EMT, we are dedicated to offering our services on a sliding scale in order to provide funding for those of all income levels. Our traditional sessions are priced at the following: A single session: $75 Joy Membership 4 sessions/month: $275 Save $25 Happiness Membership 8 sessions/month: $500 Save $100 Serenity Membership 12 sessions/month: $750 Save $150 Gratitude Membership (Best Value) 20 sessions/month: $1,100 Save $400 If you cannot afford these rates, please refer to our Financial Assistance page for more details regarding financial aid.





Yoga

What do the online yoga & meditation classes cost?


We are currently only offering private online sessions at a rate of $30 / 30 minutes. Stay tuned for group classes!




How do I sign up for a class?


Shoot us an email at info@exceptionalmindset.com to request a private session!




What can I expect my child to be doing during a yoga/mediation class?


Each session will begin with a breathing exercise to help build self-awareness and encourage self-expression. Following the breathwork, your instructor will incorporate a combination of yoga poses and mindfulness exercises, finishing up the class with a final calming/relaxing pose. These sessions can help reduce your child's stress and anxiety, increase concentration and build confidence!




Does my child have to have prior experience with yoga/mediation?


Not at all, our amazing teachers are skilled at teaching all levels and all ages!




What equipment do I need?


All of our tutoring and yoga sessions are remote. To ensure that your session runs smoothly, you should have the following equipment:

  • A computer/tablet
  • Working internet
  • A functioning webcam with a microphone & speakers
  • A Google account or the Google Meet app





Pricing

What do your tutoring sessions cost?


At EMT, we are dedicated to offering our services on a sliding scale in order to provide funding for those of all income levels. Our traditional sessions are priced at the following: A single session: $75 Joy Membership 4 sessions/month: $275 Save $25 Happiness Membership 8 sessions/month: $500 Save $100 Serenity Membership 12 sessions/month: $750 Save $150 Gratitude Membership (Best Value) 20 sessions/month: $1,100 Save $400 If you cannot afford these rates, please refer to our Financial Assistance page for more details regarding financial aid.




What are the income requirements to apply for financial aid?


Please refer to this chart to see if you qualify. For more details, see our Pricing page.




If you are a non-profit, why do you charge for sessions?


Non-profits have expenses too, and at this point most of our funding comes from the people we serve. We offer our services at competitive rates so that those who can afford to can help fund lower-income families in a not-for-profit framework. We are devoted to putting everything we earn back into helping disadvantaged parents obtain our services.




What is your cancellation policy?


All cancellations must occur at least 24 hours before the session's start-time. If you purchased a single session, we can offer you a full refund. If you purchased a membership package, your cancelled session will be re-credited to your account to be used at another time.




Do you issue refunds?


We stand behind our tutors and are confident you will be happy with our services. However, we are realistic and know sometimes things just don't work out. If you purchase our monthly membership and are unhappy with the tutors we provide (please give us at least 2 tries to get it right) we will refund you for your unused days that month and will cancel your membership. Refunds must be requested at least 24 hours before a session's start-time.




*Do I receive a discount for referrals?


Yes! You will receive a $25 discount code for any referrals who become a member with us.





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